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As the Customer Solutions Representative, you will be the primary point of contact for clients, ensuring seamless vehicle transportation logistics for auctions, OEMs, client transport to/from dealerships. This role requires a customer-centric professional with a deep understanding of automotive transportation, logistics coordination, and account management. You will be responsible for delivering tailored solutions, managing client expectations, and driving operational excellence to enhance customer satisfaction and retention.

Key Responsibilities:

Client Relationship Management:

• Act as the single point of contact for clients, managing their end-to-end vehicle transportation needs.
• Build and maintain strong relationships with dealerships, auctions, and transport providers.
• Proactively communicate with clients to provide updates, resolve issues, and ensure smooth vehicle deliveries.
• Conduct regular check-ins with clients to assess satisfaction and identify improvement opportunities.

Logistics & Transportation Coordination:

• Oversee the movement of vehicles from auctions to dealerships, ensuring timely and cost-effective deliveries.
• Collaborate with internal teams, drivers, and third-party logistics providers to optimize routes and delivery schedules.
• Troubleshoot any transportation issues, such as delays, damages, or routing changes, to minimize disruptions.

Operational Excellence & Problem-Solving:

• Identify inefficiencies in the logistics process and recommend solutions to improve service levels.
• Analyze transportation data to drive continuous improvement in delivery times and cost efficiency.
• Ensure compliance with all transportation regulations and company policies.

Technology & Process Improvement:

• Leverage technology to track and manage vehicle movements efficiently.
• Work with internal teams to implement new tools and processes that enhance the customer experience.
• Provide feedback on system enhancements to improve service reliability and transparency.

Performance & Reporting:

• Monitor and report on key performance indicators (KPIs) such as on-time deliveries, cost per shipment, and customer satisfaction.
• Generate reports for internal and external stakeholders to highlight trends and service performance.

Qualifications & Skills:

• Experience: 3+ years in customer service, logistics, or supply chain management, preferably in the automotive transportation industry.
• Industry Knowledge: Understanding of vehicle transportation, auctions, and dealership logistics is highly preferred.
• Customer-Focused: Strong ability to build relationships and provide white-glove service to clients.
• Problem-Solving: Proactive mindset in identifying and resolving transportation challenges.
• Communication: Excellent verbal and written communication skills.
• Technology: Proficiency in logistics software, CRM tools, and Microsoft Office/Google Apps Suite.
• Organization & Multitasking: Ability to manage multiple client accounts and transportation requests simultaneously.